Delivery & Returns

Delivery Charges

To keep delivery charges simple we charge a flat rate of £2.99 with a small extra surcharge of £1.50 per item for heavier and more bulky products.

Once you have entered the items you want in the shopping cart then visit the checkout to view the full delivery charge.

All orders are despatched by Royal Mail with proof of posting and should arrive within 3 – 5 days of purchase. Please allow a little longer around Christmas/holiday times and if weather condition are bad and effecting mail collections

Please allow a maximum time of 14 days for delivery but most customers receive their orders in less than a week.

Where we deliver

Right now we just deliver to the UK  but are planning to include Europe at a later date.

If you have any questions please contact us by using our contact form.

Returns

If your order arrives damaged or is faulty we will replace the items on reciept of the damaged/faulty goods.

We offer a 100% guarantee that if you’re in any way dissatisfied with the goods we will exchange them or give you a full refund for the items.

For hygiene reasons certain items cannot be replaced or refunded after they have been used unless they are faulty.

All return items must be returned to us within 14 days of reciept for replacement or a refund.

Gift Vouchers can not be exchanged for cash and can only be used for/ or towards the cost of a  treatment(s), if agreed before purchase they maybe exchanged for products upto the value of the voucher, no change will be given when a treatment/product is less than the value of the gift voucher. 

Returns Address:

Vanilla Moon
9 Bracelands
Eastcombe
Stroud
Gloucestershire
GL6 7DX

If you have any questions please use our contact form.